William Dipasquale

Approved batch and missing deposit settlement troubleshooting illustration

Merchant Operations September 3, 2026 34 min read

Approved Batch, Missing Deposit: A Merchant’s Settlement Troubleshooting Checklist

A POS may show a batch as closed, a processor portal may show it as settled, and yet the merchant’s bank account may still show no deposit. A missing merchant deposit does...

Checking authorizations after a payment timeout to prevent duplicate card charges

Merchant Operations September 3, 2026 33 min read

Duplicate Card Charges After a Timeout: How to Check Authorizations Before Issuing a Refund

A customer taps or inserts a card. The terminal keeps spinning, the checkout screen freezes, or the POS eventually reports a timeout. A cashier tries the payment again, the second attempt succeeds,...

March 26, 2026 10 min read

Merchant Services Contract Red Flags: What Business Owners Should Review Before Signing

Signing a merchant services contract is a major decision for any business owner. Whether you run a retail store, an e-commerce business, or a service company, your payment processor directly affects your...

Business Continuity Plan October 1, 2025 12 min read

How to Create a Business Continuity Plan for Payment System Outages?

In today’s digital-first economy, uninterrupted payment processing is critical for business success. And whether it’s an e-commerce purchase or a subscription renewal, storefront or mobile payment process, customers demand that transactions be...

July 14, 2025 10 min read

Why Payment System Downtime Can Hurt Your Business (and How to Prevent It)

Downtime of the payment gateway can potentially harm your business by inducing lost sales, enraging customers, and ruining your reputation. At a time when customers want instant and easy payments, an outage...